At ViewSky Trading Limited, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we offer a straightforward return process. Please review the details of our Returns Policy below.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused, in the same condition as when it was received, and in its original packaging.
• Returns must be initiated within 30 days of the date of delivery.
• Proof of purchase (receipt or order confirmation) is required for all returns.

2. How to Return an Item

If you would like to return an item, please follow these steps:

1. Contact Us: Reach out to our customer service team at [email protected] to request a return. Include your order number, item details, and reason for return.
2. Return Authorization: After receiving your return request, we will send you a return authorization and instructions on how to return your item.
3. Return the Item: Ship the item back to us using the provided instructions. You are responsible for the shipping costs associated with the return, unless the return is due to an error on our part (e.g., damaged or incorrect items).

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, a refund will be processed to your original payment method.

• Refunds may take 5-7 business days to appear on your account, depending on your payment method and financial institution.
• If your return is rejected, we will inform you of the reasons why the item is not eligible for a refund.

4. Non-Returnable Items

Certain items are non-returnable, including:

• Custom or personalized products
• Clearance or final sale items
• Gift cards

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected]. We will arrange for a replacement or a full refund at no additional cost to you.

6. Exchanges

At this time, we do not offer direct exchanges. If you would like a different item, please return your original purchase and place a new order.

7. Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part, such as sending the wrong or defective item.

8. Contact Us

If you have any questions about our Returns Policy, or if you need assistance with a return, please reach out to us at:

Email: [email protected]

Company: ViewSky Trading Limited

Address: PORTION 1 OF UNIT NO.721A, 7/F, STAR HOUSE, NO.3 SALISBURY ROAD，TSIM SHA TSUI HK