At ViewSky Trading Limited, we are committed to delivering your products promptly and securely. Please review our shipping policy to understand how we process orders and deliver your items.
1. Shipping Methods and Carriers
We offer a variety of shipping methods to meet your needs. Our carriers include:
- USPS
- FedEx
- UPS
- DHL
- Other reputable carriers
Shipping options are available at checkout, and the delivery service chosen will depend on your location and the item being shipped.
2. Order Processing Time
Orders are typically processed within 1-2 business days after payment confirmation. Business days are Monday through Friday, excluding holidays. Please note that orders placed on weekends or holidays may experience a slight delay.
3. Shipping Time
Shipping times depend on your location, the shipping method selected, and the carrier used. Estimated delivery times are:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- International Shipping: 7-14 business days (depending on destination)
Please note that these times are estimates and may vary due to factors beyond our control, such as weather conditions, carrier delays, or customs processing.
4. Shipping Costs
Shipping fees are calculated based on the size and weight of your order, as well as the delivery location. You will see the final shipping costs during checkout before completing your purchase. Occasionally, we may offer free shipping promotions, which will be clearly stated at the time of purchase.
5. Tracking Your Order
Once your order has been shipped, we will send you a tracking number via email. You can use this tracking number to check the status of your order with the carrier.
6. Shipping Restrictions
We currently offer shipping within the United States and internationally. However, certain restrictions may apply to specific items or regions. If shipping to your location is unavailable, we will notify you during the checkout process.
7. International Shipping
For international orders, customers are responsible for any customs duties, taxes, or additional fees imposed by their country. These charges are typically collected by the shipping carrier upon delivery. We recommend checking with your local customs office for information on potential charges before placing an order.
8. Missing or Lost Shipments
In the rare event that your package is lost or damaged during shipping, please contact us immediately at [email protected]. We will work with the carrier to resolve the issue and ensure you receive your order as soon as possible.
9. Shipping Changes
Once an order is placed and processed, we are unable to change the shipping address or modify the shipping method. Please ensure that the correct details are provided at checkout.
10. Contact Us
If you have any questions about our shipping policy, need assistance with tracking your order, or encounter any issues, please contact us at:
Email: [email protected]
Company: ViewSky Trading Limited
Address: PORTION 1 OF UNIT NO.721A, 7/F, STAR HOUSE, NO.3 SALISBURY ROAD，TSIM SHA TSUI HK